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Terms of Use

Rules for accessing and using SynapseLink sites and services.

Last updated : August 26, 2026

Purpose

These Terms of Use govern access to and use of the synapselink.app website and the online services provided by SynapseLink. By accessing the services, the user accepts these Terms.

Access to the services

Some services are freely accessible; others require account creation or a subscription. SynapseLink may change the services and their features.

Account creation

The user agrees to provide accurate information when creating an account and to keep it up to date. An account may be attached to a customer organisation.

Credential security

The user is responsible for the confidentiality of their credentials and for all activity carried out from their account. Any unauthorised use must be reported to SynapseLink without delay.

User rights and obligations

The user agrees to use the services in accordance with their intended purpose, applicable regulations and these Terms.

Prohibited uses

The following are notably prohibited:

any breach of the security or integrity of the services;
unauthorised access to accounts, data or systems;
reverse engineering, copying or unauthorised extraction of the software;
using the services for unlawful or fraudulent purposes or infringing third-party rights;
any deliberate overload, distribution of malicious code, or circumvention of security measures.

Intellectual property

The services, software, generic components, trademarks and content remain the property of SynapseLink or its partners. These Terms grant no ownership right, but only a personal, non-exclusive right of use within the limits of the subscribed offers. Detailed terms are set out in the SaaS Terms.

Use of artificial intelligence

Some features rely on artificial intelligence and are, by nature, probabilistic.

AI-generated results may be incomplete or incorrect. They do not necessarily constitute professional advice. Where an important decision depends on them, the user must verify the results before using them. An AI Agent is never presented as infallible.

SynapseLink AI Agents

SynapseLink AI Agents may in particular respond to users, analyse and search for information, generate content, prepare documents, interact with applications, trigger workflows and automate certain business tasks.

Suggestion and automated action

Suggestion: the Agent proposes an action, which the user remains free to carry out or not;
Automated action: the Agent may execute an action when the customer has explicitly granted it the authorisations to do so.

For operations involving significant risk, a human-validation step before execution may be provided. The customer is responsible for the authorisations it grants to an AI Agent and for the configuration of its automations.

Availability and maintenance

SynapseLink strives to ensure the availability of the services but does not guarantee uninterrupted availability. Maintenance, whether planned or urgent, may cause temporary interruptions. Any service-level commitments (SLA) are defined in the customer's offer or contract.

Account suspension

SynapseLink may suspend or restrict access to an account, in particular in the event of non-payment, fraud, attack, security risk or serious breach of these Terms.

Liability

The services are provided under a best-efforts obligation. SynapseLink cannot be held liable for indirect damages or for any non-compliant use of the services. The limitations and caps of liability applicable to paid services are set out in the Terms of Sale and the contractual conditions.

Personal data

The processing of personal data is described in the Privacy Policy.

Governing law and jurisdiction

These Terms are governed by Guinean law. Failing amicable resolution, any dispute falls within the jurisdiction of the competent courts of Conakry (Republic of Guinea).

Contact

Contact: contact@synapselink.app — +224 610 84 18 16.