Terms of Sale

These Terms of Sale apply to all services and solutions sold by SynapseLink: SaaS, AI Agents, consulting, software development, systems integration, maintenance, support, training and Data/AI services.

Services are subject to a quote describing the scope, deliverables and financial conditions. The order is formed by written acceptance of the quote (signature or equivalent validation).

Prices are stated in the applicable quote or offer and may be expressed in GNF, EUR, USD or any other agreed currency. Unless otherwise stated, any taxes are in addition.

Billing occurs according to the schedule set out in the quote or contract (on order, by milestones, on delivery or by subscription). Invoices are payable within the period indicated on the invoice.

Any late payment may result in penalties under the conditions provided in the contract, as well as the suspension of services or access after formal notice has remained without effect.

Deliverables are provided according to the terms of the quote or contract. Where an acceptance phase is provided, the customer has an agreed period to verify the conformity of the deliverables and raise any reservations.

Support conditions (scope, channels, response times) are defined in the applicable offer or contract. Support services may be included or billed separately.

Software, generic components, frameworks, libraries, APIs, generic AI Agents, generic prompts and workflows, methods and know-how remain the property of SynapseLink.

Each party undertakes to preserve the confidentiality of non-public information exchanged under the contractual relationship and to use it only for the purpose of performing the services.

SynapseLink is bound by a best-efforts obligation. Its liability is limited to direct and foreseeable damages and, unless otherwise provided in the contract, capped at the amounts paid for the relevant service. Indirect damages are excluded.

Neither party can be held liable for a failure resulting from an event of force majeure or beyond its reasonable control (in particular network or third-party provider failures).

Termination conditions are set out in the quote or contract. In the event of a serious breach not remedied after formal notice, the aggrieved party may terminate as of right.

Subscriptions to SaaS software are additionally subject to the SaaS Terms.

These Terms of Sale are governed by Guinean law. The parties will seek an amicable solution before any action; failing that, any dispute falls within the jurisdiction of the competent courts of Conakry (Republic of Guinea).

Contact: contact@synapselink.app — +224 610 84 18 16.