SaaS Terms

These terms form the common baseline applicable to all SaaS software and services published by SynapseLink. They are generic and reusable for all SynapseLink products, current and future. The precise characteristics of each product are defined by its commercial offer and, where applicable, by a specific contract.

Access to the service is provided as a subscription. Depending on the product and offer, the subscription may be:

• monthly or annual;
• billed per user, per establishment, per organisation;
• modulated per feature or per consumption.

The exact characteristics (scope, quotas, pricing) are defined by the commercial offer of the subscribed product.

The subscription may be renewed manually or automatically where the offer expressly provides for it. Renewal and notice terms are specified in the offer or contract.

Financial conditions are governed by the applicable offer and by the Terms of Sale, in particular regarding price, billing, payment and late payment.

SynapseLink may suspend access to the service, in particular in the event of:

• non-payment;
• fraud;
• attack or threat to security;
• serious breach of the applicable conditions.

Depending on the product and contract, mechanisms are provided for export, return, deletion and backup of data, as well as their handling at end of contract.

At the end of the contract, a reasonable period is provided to allow the customer to retrieve its data, according to the terms defined by the product and contract. The exact duration is set by the applicable commercial conditions.

Where the product integrates AI Agents, they may respond to users, analyse and search for information, generate content, prepare documents, interact with applications, trigger workflows and automate certain business tasks.

• Suggestion: the Agent proposes an action;
• Automated action: the Agent executes an action when the customer has explicitly granted it the authorisations.

How data is transmitted to AI providers is described in the Privacy Policy.

SynapseLink implements appropriate technical and organisational measures to protect the service and the hosted data. The customer is responsible for managing its user accounts and the authorisations it grants.

The service is provided under a best-efforts obligation. The applicable limitations of liability are those set out in the Terms of Sale and the specific conditions.

Termination conditions and their effects (cessation of access, reversibility, deletion of data) are specified by the offer and contract.

In the event of contradiction, the specific contract and the product's commercial offer prevail over these terms.

These terms are governed by Guinean law. Failing amicable agreement, any dispute falls within the jurisdiction of the competent courts of Conakry (Republic of Guinea).

Contact: contact@synapselink.app — +224 610 84 18 16.